We work with PostNL.

Delivery times depend on PostNL. For customers in the Netherlands, orders are usually delivered within 2 to 3 business days after the package has been prepared and handed over to PostNL.

Order preparation times may vary per product. Unless stated otherwise, preparation typically takes 1 to 2 business days before shipment. Any exceptions or longer preparation times will always be clearly noted in advance. We ship all orders from Monday to Friday.
Orders placed on weekends or public holidays will be processed and shipped on the next business day. This helps us ensure your Chococrumbs arrive fresh and in perfect condition.

If no one is available at the delivery address, the parcel will be taken to the nearest PostNL service point. You will receive an email notification with details on where and when you can collect your package.

If a package is returned to us because it was not collected on time or because no one was available to receive it, we are unfortunately unable to issue a refund.

Placing an order with us is easy:

1. 
   Browse our webshop and select the products you’d like to order.
   
2. 
   Add your chosen items to the cart.
   
3. 
   Proceed to checkout and enter your delivery details.
   
4. 
   Choose your preferred secure payment method and complete the payment.
   
5. 
   Once your order is placed, you will receive an order confirmation email with all the details.
   

After your order is confirmed, production will begin according to the product’s preparation time, and you’ll receive a tracking email as soon as your order is shipped.

No, you do not need an account to place an order. You can check out as a guest quickly and securely.

Creating an account is optional, but it allows you to view your order history and makes future checkouts faster.

You may request to cancel or change your order before production has started by contacting us as soon as possible after placing your order.

Please note that, in accordance with Dutch consumer law, the right of withdrawal does not apply to perishable goods or products that are made to order. As our cookies and chocolates are freshly prepared specifically for each order, cancellation or modification is no longer possible once production has begun.

If you are unsure whether your order is already in production, please contact us and we will be happy to assist you.

Once your order has been shipped, you will receive a shipping confirmation email containing a track & trace code. This code allows you to follow your package online via the carrier’s tracking system and see the current delivery status and estimated delivery date.

If you haven’t received a tracking email or need assistance, please feel free to contact us and we’ll be happy to help.

Due to the perishable nature of our products, the statutory right of withdrawal does not apply. Our cookies and chocolates are freshly prepared specifically for each order and are not suitable for return for reasons of hygiene and food safety. Any returned items cannot be resold and must therefore be discarded.

Exception – Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos of the issue. In accordance with Dutch consumer law, we will assess the situation and, where applicable, offer an appropriate solution.